What this policy covers
- How does DPE collect information from you?
- What information does DPE collect?
- What information does DPE collect if you’re under the age of 13?
- How does DPE use and store the information it collects?
- Where is your Personal Information stored?
- How does DPE disclose the Personal Information it collects?
- Information and access to your Personal Information
How does DPE collect information from you?
DPE collects information from you when you send it to DPE directly by filling out forms on DPE’s Website (including any application you may make for Services, trouble tickets etc.), corresponding with DPE by e-mail, writing to DPE by post, or speaking to DPE by telephone. DPE also collect information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods DPE use to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.
What information does DPE collect?
Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (“Personal Information”).
DPE may collect the following Personal Information from you: name, address, telephone number, postal address, e-mail address, IP address, information about the type of browser you use, your operating system, the screen resolution of your browser, your ISP, which pages you view on the Website and the time and duration of your visits to the Website, credit card number (in the case of direct customers) and, if applicable, company name, postal address, telephone number, e-mail address, credit card number or tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.
If you communicate with DPE, DPE may collect information relating to that communication whether it takes the form of e-mail, letter, forum posting, testimonials or any other form of communication between you and DPE or submitted by you to the Website (collectively, “User Communications”).
DPE also collect data in a form that does not, on its own, permit direct association with any specific individual. DPE may collect, use, transfer, and disclose non-personal information for any purpose.
What information does DPE collect if you’re under the age of 13?
DPE does not knowingly collect Personal Information about children under the age of 13. If DPE becomes aware that it has inadvertently collected Personal Information about children under the age of 13, it will take steps to delete the information as soon as possible, except where DPE is required by applicable law to keep it.
Where DPE knows a child is above the age of 13, but considered a minor under applicable law, DPE will obtain parental/guardian consent prior to using that child’s Personal Information.
How does DPE use and store the information it collects?
As a general matter, DPE may use the Personal Information you disclose to DPE to improve and provide the Website, the Services and DPE’s other products and services, and for the specific purpose that you gave DPE your Personal Information. More specific details on how DPE uses your information follows below.
DPE may use Personal Information to create and authenticate your account, to process transactions you request such as web hosting account purchases in order to perform any contract you have entered into with DPE, to provide you with customer and technical support and to communicate with you about your account and DPE’s products and services.
The Personal Information you provide to DPE allows DPE to provide you with the newsletters and mailing lists that you have signed up for with DPE. If you do not want to be on DPE’s mailing list, you can opt out at any time by changing your settings in your ‘My Details’ page within the client area.
DPE may also use Personal Information to offer, market or advertise to you DPE products and services. While such DPE products and services may reference, incorporate or include third-party products and services, DPE will not use your Personal Information to independently offer, market or advertise third-party products and services unless DPE first obtain your consent to do so.
From time to time, DPE may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to DPE’s terms, conditions, and policies. Because this information is important for your interaction with DPE you may not opt out of receiving these communications.
Where you consent to DPE doing so, DPE may use your Personal Information to send you direct marketing communications. Should you ever choose to ‘opt out’ of receiving such communications DPE may retain your Personal Information on file to ensure that DPE do not continue to target you with communications of the type that you have asked DPE to cease sending to you.
In accordance with established policies and procedures, DPE will periodically destroy or erase any Personal Information that is no longer needed.
DPE may use User Communications in the same way as DPE uses Personal Information. If you communicate with DPE for a particular purpose, DPE may use your User Communications for that purpose. For example, if you contact DPE for technical support, DPE may use your communications to provide technical support to you.
Where is your Personal Information stored?
How does DPE disclose the Personal Information it collects?
DPE cannot be responsible for protecting your Personal Information if you share such information in publicly available sections of the Website such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Website.
DPE may share your Personal Information with third parties as permitted or required by applicable law, by a court order or by another judicial or governmental request. DPE may also disclose your Personal Information if DPE determines that such disclosure is necessary to protect DPE’s rights and remedies or is necessary for national security, law enforcement, or other issues of public importance. Such disclosures could take place in the context of an investigation or to prevent or take action against illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of DPE’s Terms of Service, applicable EULAs or other DPE agreements, or as otherwise required by applicable law. Where this is the case DPE will endeavour to give you notice of such disclosures, to the extent that DPE are lawfully permitted to do so.
DPE may disclose your Personal Information to affiliated third parties that assist DPE in providing maintaining, evaluating, improving and providing the Website, the Services and any other DPE products and services. DPE may disclose your Personal Information to affiliated third parties for the purposes of offering, marketing or advertising DPE products and services to you (such DPE products and services may reference, incorporate or include third-party products and services). In such an event, DPE will take reasonable measures to prevent such affiliated third parties from using your Personal Information for other purposes.
Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. DPE uses the following types of cookies:
- Strictly necessary: These cookies enable DPE’s Website to function correctly and deliver the services and products you have requested.
Your cookie choices
For more information about what cookies are and your rights to control cookies, please visit the third party educational resource www.allaboutcookies.org.
DPE does not use currently web beacons. This does not mean that services, products and plugins provided by third parties will not use web beacons.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How does DPE protect Personal Information and other information about you?
You are responsible for maintaining your account’s security (as more specifically explained in the Terms of Service).
Information and access to your Personal Information
Based on what you have told DPE, DPE will try to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. DPE will comply with erasure requests as long as DPE is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. DPE may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing firstname.lastname@example.org.
As a Data Subject you have a number of rights in relation to your Personal Information. These include your rights:
- To ask DPE to confirm what (if any) Personal Information DPE hold relating to you and how that data is processed and used by DPE (often referred to as a ‘Subject Access Request’);
- To have DPE rectify Personal Information which DPE holds about you that is inaccurate;
- To have DPE erase Personal Information which relates to you if it is no longer necessary for DPE to continue to process it, or if DPE have no lawful basis to store, process or retain it (though DPE do have rights to refuse these requests in certain situations);
- To object to DPE processing your Personal Information;
- To be informed about the existence of any automated decision making and profiling of your Personal Information, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you;
- To have DPE provide you with a copy of your Personal Information for transfer to an alternative provider of similar services.
Should you ever wish to exercise one or more of these rights you should contact DPE at email@example.com.
Third party websites
DPE’s Website may, from time to time, contain links to and from the websites of DPE’s partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that DPE does not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.