Sri Lanka It's Happening

December 9, 2006

It's time to get on my high horse about poor customer service standards in Sri Lanka. For a long time Odel has been an exception in a country where the customer usually isn't the king. But sadly odel seems to be slipping from their high standards.

When I paused the car near the entrance for my wife and baby to get off the moronic security guard kept blowing on the horn. Naturally I ignored him. I didn't notice if he did it for all the cars, may be he thinks all BMW onwers buy their cars with ill gotten gains!

The standard practice at odel is to pause in front of the entrance for the passengers to get off and then the person driving goes on to the car park (which is uncovered and blazing hot) and trudges back. If the management doesn't want the customers to do that they should put up notice to that effect (and then we will shop elsewhere). If on the other hand they don't mind it, they should inform the security louts.

Inside at the jeans rack, the moron said my size wasn't available for label that I was looking for, it certainly was available and I bought one. I hope they don't give them commissions on the sales.

What was noticable was that lot of people were wearing 'trainee' badges on their lapels. I always thought Odel was a good place to work at, apparently it's not so, otherwise why would there be so many trainees? You certainly don't see many familiar faces there (except among the shoppers)

Posted by raditha at December 9, 2006 6:59 AM